1. Introduction

Velvet Operations LLC, a Wyoming limited liability company (“Velvet Operations,” “we,” “our,” or “us”), operates wemoveeverywhere.com (the “Service”) under the trade name “We Move Everywhere.” This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Service. It applies to all information collected through the website and any related communications.

By using the Service, you also agree to our Terms of Service.

2. Information We Collect

a. Information You Provide Directly

When you submit a quote request through our form, we collect:

Full name
Email address
Phone number
Origin and destination ZIP codes
Planned move date
Home size (e.g., studio, 1-bedroom, 4+ bedroom)
Special items requiring handling (e.g., piano, antiques, vehicles)
Any additional notes about your move

b. Information Collected Automatically

When you visit our website, we automatically collect:

IP address (used for rate limiting, fraud prevention, and consent receipt)
Browser user-agent string (also used as part of consent receipt)
Device type and operating system
Pages visited and time spent on each page
Referring website or campaign source (UTM parameters)
Date and time of your visit

c. Consent Receipt

When you check the consent box on our quote request form, we record (i) the exact disclosure text you were shown, (ii) the timestamp of your submission, (iii) your IP address, (iv) your browser user-agent, and (v) the URL of the page where you submitted. We retain this consent receipt to demonstrate that consent was lawfully obtained, and we will produce it on request from regulators or in response to legal process.

d. Information We Do Not Collect

We do not collect or store:

Social Security numbers
Credit card or financial account information
Driver's license numbers
Passwords (the Service does not require consumer accounts)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Lead matching: To route your quote request to a vetted moving partner in our network for your origin and destination
Communication: To contact you about your move through Velvet Operations LLC or, where applicable, through the vetted moving partner we routed your request to
Service delivery: To follow up on your quote request and confirm receipt
Suppression and opt-out: To honor any opt-out request you submit at /opt-out, by reply STOP to SMS, or by clicking unsubscribe in any email
Fraud prevention: To detect and prevent spam, duplicate submissions, and fraudulent activity
Service improvement: To analyze usage patterns and improve our website, content, and matching
Legal compliance: To comply with applicable laws, regulations, and legal process, including TCPA, CCPA, CAN-SPAM, and state consumer protection laws

4. How We Share Your Information

a. Vetted Moving Partners

When you submit a quote request, Velvet Operations LLC routes the request to a vetted moving partner in our network. That partner may contact you on Velvet Operations's behalf about your move. Your consent to contact under Section 5 below extends to this routing arrangement. We do not auction your information to multiple parties; each submission is routed to a single matched partner.

b. Service Providers

We use third-party service providers to operate our business, including email delivery (Resend) and database hosting. These providers only access your data as needed to perform their services and are bound by their own privacy policies.

c. Legal Requirements

We may disclose your information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, safety, or property, or the safety of others.

d. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.

e. What We Do Not Do

We do not sell, rent, or trade your personal information to data brokers, advertisers, or unrelated third parties for their own marketing purposes.

5. TCPA Compliance & Consent to Contact

By submitting your information through our quote request form and checking the consent checkbox, you provide your prior express written consent under the federal Telephone Consumer Protection Act (47 U.S.C. § 227) and its implementing regulations (47 C.F.R. § 64.1200) for Velvet Operations LLC, operating wemoveeverywhere.com, and the vetted moving partner it routes your request to, to contact you at the phone number and email address you provided through any of the following:

Live phone calls
Autodialed phone calls (calls placed using an automatic telephone dialing system)
Prerecorded or artificial voice phone calls
SMS/MMS text messages, including from automated systems
Email

This consent is required to submit a quote request and use our matching service, but the Service is free and consent is not a condition of any purchase of goods or services. Message and data rates may apply to SMS communications. Message frequency varies based on your move timeline. We retain a dated consent receipt (see Section 2c) demonstrating that you affirmatively checked the consent box on a specified page at a specified time, from a specified IP address and browser.

How to opt out: You may revoke your consent at any time, with no further obligation, by:

Visiting wemoveeverywhere.com/opt-out and submitting your phone number and/or email address
Replying STOP to any text message we send
Clicking unsubscribe in any email we send

Opt-out takes effect immediately. We will not contact you or route any future submission tied to suppressed contact information to a partner. We maintain a permanent suppression list to honor opt-outs across all future submissions.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of all data in transit using HTTPS/TLS
Encrypted database connections
Access controls limiting who can view lead data
Rate limiting to prevent automated abuse
Brute force protection on administrative access

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for up to 24 months from the date of your inquiry to fulfill the purposes described in this policy, handle any follow-up inquiries, and comply with legal obligations. Consent receipts (Section 2c) are retained for the same period to demonstrate consent if challenged. After this period, lead data will be securely deleted or anonymized.

Suppression list: Contact information added to our suppression list (Section 5) is retained indefinitely. Deleting a suppression record could result in the suppressed contact receiving communications they previously opted out of, which we are legally required to prevent.

Duplicate submission records may be retained for up to 30 days for fraud prevention.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request a copy of the personal information we hold about you, including your consent receipt
Right to correction: Request correction of any inaccurate or incomplete information
Right to deletion: Request deletion of your personal information (other than suppression records, see Section 7)
Right to opt out: Opt out of marketing communications at any time via /opt-out
Right to withdraw consent: Revoke TCPA consent at any time (see Section 5)
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights other than opt-out, please reach out to us through our website. We will respond within 30 days.

9. Cookies & Tracking

We use only essential cookies required for the proper functioning of our website (e.g., session authentication for administrators). We do not use third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies. If we implement analytics tools in the future, we will update this policy and provide appropriate notice.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated in Section 4e, we do not sell your personal information. To submit a CCPA request, please reach out through our website.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated “Last updated” date. Material changes to consent or TCPA-related terms will not retroactively apply to previously collected consent.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out through our website. Velvet Operations LLC is registered in the State of Wyoming.