How to Choose a Moving Company: 7 Things to Check

Choosing the right moving company can mean the difference between a smooth move and a nightmare. Here are 7 critical things to check before you hire.

1. Verify Their USDOT Number

Every legitimate interstate moving company must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number. You can verify this at the FMCSA website. No USDOT number = red flag.

2. Check Reviews and Ratings

Look at Google reviews, Yelp, and the Better Business Bureau. Pay attention to patterns in complaints. One bad review might be an anomaly; multiple complaints about the same issue is a warning sign.

3. Get an In-Home or Virtual Estimate

Reputable movers will offer a free in-home or virtual estimate. Be wary of any company that gives a quote over the phone without seeing your belongings — this often leads to surprise charges on moving day.

4. Understand Their Insurance Options

All movers must offer basic liability coverage (60 cents per pound per item), but this is minimal. Ask about full-value protection, which covers the replacement or repair cost of damaged items.

5. Ask About Hidden Fees

Common surprise charges include:

• Stair fees (if you're above the ground floor)
• Long carry fees (if the truck can't park close)
• Shuttle fees (if a smaller truck is needed)
• Storage fees (if delivery is delayed)

6. Check for a Physical Address

Legitimate companies have a physical office. If they only have a P.O. box or no address at all, proceed with caution. Visit their office if possible.

7. Never Pay a Large Deposit Upfront

Reputable movers typically don't require a large deposit. If a company asks for more than 20% upfront or demands cash only, that's a major red flag.

Let Us Help

All movers in our network are pre-vetted, licensed, and insured. Get your free quote and skip the research — we've already done it for you.